Please note that we ship all orders from our Toronto warehouse Monday through Friday. All orders are usually shipped within 1-2 business days of the purchase date.

Your orders always come with fully insured shipping and require signature upon delivery.

If you’re unable to sign for your package, you can request a hold through the FedEx website to pick up your package at a local FedEx office. 

There will be several delivery attempts before the package is automatically held at a local FedEx Center, or returned to us.

The purchaser is responsible for any fees associated with the return of a package  after failed delivery attempts.

International Orders (U.S and Europe)

Prices and shipping fees for international orders do not include Import and Customs Duties, Value Added Taxes (VAT), tariffs, brokerage or other fees that may be levied by the destination country. Ring Concierge is not responsible for these fees, nor for Customs-related delivery delays.

If the customer refuses delivery due to government-required costs from the destination country, incurred costs to return the package to sender are the responsibility of the purchaser.

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.